How do I return my purchase?
All returns to Riders Line require a Return Merchandise Authorisation (RMA) number.
You can generate an RMA from your Riders Line account.
Step 1: Click "Login / Register" or "My Account" at the top right of our website.
Step 2: Click on "Order History" to locate your order and click "Full Details" to expand.
Step 3: Select the item(s) you would like to return from your order by click the checkbox next to the "Reference" number and be sure to type an explanation for each item under "Return Explanation".
Step 4: Submit your RMA by clicking the "Submit Return Request" button.
Step 5: Wait for our confirmation email of your merchandise return request. If you don't receive an email from us within 24 hours please contact us at firstname.lastname@example.org
Step 6: Once your RMA is approved we will send an email with your Return Authorisation form attached. Return Authorisation Forms can also be found within the "My Account" area of the website under "My Merchandise Returns". Please print your Return Authorisation form and include it with each shipment back to Riders Line.
Returns should be shipped to:
Attn: Returns (RA# XXXX)
PO Box 239
Epping, Victoria, 3076
We recommend shipping your return using registered post. Please retain your return tracking information and receipt. Riders Line is not responsible for packages lost during return shipment. You will receive a confirmation email from Riders Line when we receive your package and when your return is processed which will include the full details of refund credited.
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