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Faq topics

Store Accounts
Do I need to create an account to shop at Rider Line?

No, you don't need to create an account to shop with us. You can make a purchase using our Guest Checkout option

However, by creating an online account you can:

  • Earn Crew Cash store credit on purchases
  • Access hassle free returns and exchanges
  • Check out faster
  • Update and save your details
  • Review past orders
  • Save and view your Favorite Product List
  • Be informed about sales and special offers

You can create a Riders Line Benefits Account when you checkout or register here:
https://www.ridersline.com.au/shop/register

How do I login to my Riders Line account?

If you have created an account with Riders Line you can login by clicking the 'Login or Register' button in the top right of your screen.

Then just enter your email address and password to gain access.

You can also login using the following link:
https://www.ridersline.com.au/shop/login?back=my-account

What is the Urban Riders Crew?

The Urban Riders Crew is our customer loyalty program with real value for you, our customer.

By joining you will receive $5 Crew Cash for every $100 spent* that you can use towards your next purchase as well as free shipping on totals over $99.

You will also have access to member only specials.

You can also sign up for our newsletter to keep up to date with the products.

You can view the full Urban Riders Crew membership policy here:
https://www.ridersline.com.au/shop/content/urban-riders-crew-membership

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Store Information
Do you have a physical store?

Yes, Riders Line also has a warehouse and retail showroom based in Epping, Melbourne.

Our warehouse/showroom address is: Unit 8, 26 Miller Street, Epping, Victoria, 3076

We understand that buying motorcycle gear online can sometimes result in the wrong size or the product just isn't what you expected.

That's why we offer a 30 day's money back returns and exchanges policy so that you can buy with confidence knowing you can return your product.

You can read our full returns and exchange policy here:
https://www.ridersline.com.au/shop/content/returns-and-exchanges-policy

What is Riders Line email address?
You can contact Riders Line customer service at cs@ridersline.com.au

What is Riders Line phone number?

If you prefer to chat with us over the phone you can call Damian on (03) 8418 6236 between business hours 10am to 4pm Monday to Friday.

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Shipping And Delivery
How long does delivery take?

Once the item has been dispatched from our warehouse delivery of your order will take:

Within Australia

  • 2 to 5 days (Sydney, Melbourne, Brisbane and Adelaide)
  • 4 to 6 days (NT, FNQ and WA)
  • Express Post next business day within Aust Post Express network

International Shipping

  • 6 to 12 days with Australia Post Standard International Shipping
  • 2 to 5 days Australia Post Standard International Shipping

You can read our full shipping policy here:
https://www.ridersline.com.au/shop/content/shipping-policy

Do you ship internationally?

Rider Line currently ships to both the United Kingdom and New Zealand.

  • We send international orders via Australia Post
  • Standard and Express shipping rates available at the checkout once delivery address is entered
  • We are unable to ship the following brands outside of Australia: REV'IT!

NOTE: The shipping charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Returns and Exchange
Can I return or exchange my purchase?
It your motorcycle gear purchase doesn't fit or you have changed your mind, you can return any new, unused and unaltered item within 30 days of purchase.

View our full 30 days money back returns and exchange policy here:
https://www.ridersline.com.au/shop/content/returns-and-exchanges-policy
How do I return my purchase?

All returns to Riders Line require a Return Merchandise Authorisation (RMA) number.
You can generate an RMA from your Riders Line account.

Return Steps

Step 1: Click "Login / Register" or "My Account" at the top right of our website.

Step 2: Click on "Order History" to locate your order and click "Full Details" to expand.

Step 3: Select the item(s) you would like to return from your order by click the checkbox next to the "Reference" number and be sure to type an explanation for each item under "Return Explanation".

Step 4: Submit your RMA by clicking the "Submit Return Request" button.

Step 5: Wait for our confirmation email of your merchandise return request. If you don't receive an email from us within 24 hours please contact us at cs@ridersline.com.au

Step 6: Once your RMA is approved we will send an email with your Return Authorisation form attached. Return Authorisation Forms can also be found within the "My Account" area of the website under "My Merchandise Returns".  Please print your Return Authorisation form and include it with each shipment back to Riders Line.

Returns should be shipped to:

Riders Line
Attn: Returns (RA# XXXX)
PO Box 239
Epping, Victoria, 3076

We recommend shipping your return using registered post. Please retain your return tracking information and receipt. Riders Line is not responsible for packages lost during return shipment. You will receive a confirmation email from Riders Line when we receive your package and when your return is processed which will include the full details of refund credited.

Guest Customers Please Note:
If you checked out as a guest you need to transform your account into a Riders Line benefits accout first to access returns.

Once you have accessed you guest tracking, scroll to the bottom of the page and enter a password to transform your guest account.
You can then follow the steps below to create a Return Merchandise Authorisation

 LOG IN TO GUEST TRACKING

Hassle Free ReturnsReturn or exchange within 30 daysFree Shipping Over $99Get free shipping for orders over $99Secure PaymentVisa, MasterCard, Pay Pal, Zip Pay