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These Terms and Conditions of Use apply to all Gift Cards issued by Riders Line ABN 40 315 721 939.


This document contains the full set of terms and conditions governing your use of the Gift Card. We recommend that you read this document carefully before using the Gift Card. If you have any complaints, questions or would like more information about your Gift Card, please call (03) 8418 6236 or visit the website www.RidersLine.com.au.

Expiry: Riders Line Gift Cards expire 3 years after the date of issue. See paragraph 4.

1. Gift Card Redemption & Exclusions

1.1 Redemption

Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your Gift Card may be redeemed for purchases online at www.RidersLine.com.au.

1.2 Exclusions

The following are the exclusions applicable to the redemption of your Gift Card:

a) all purchasers made via phone, facsimile, email

b) Gift Cards cannot be used to purchase Gift Cards or other tender

You agree that you will not use your Gift Card to purchase goods or services that a retailer is not permitted to supply to you (for example, a retailer cannot by law sell alcohol to you if you are under 18 years of age).

2. How to purchase your Gift Card

2.1 Online Gift Card Purchases

All Gift Cards purchased online at www.RidersLine.com.au are pre-loaded and activated in accordance with our Riders Line Gift Card Online Terms and Conditions.

2.2 All Gift Cards

Pay for your Gift Card value with the tender of your choice (other than a Gift Card). The transaction will be completed when the Gift Card is activated and loaded with value. Gift Cards purchased using credit cards will be activated 48 hours after our credit card verification process has been completed. We will contact the purchaser of the Gift Card to verify the credit card account used. This is necessary to prevent online credit card fraud. If the credit card used to purchase the gift card can not be verified we will issue a full refund to the credit card used and void the gift card purchased in the transaction.

Except if expressly stated by us in the case of special promotions, you will not be awarded any Riders Line Crew Cash Credits when you purchase a Gift Card.

3. Using your Gift Card

3.1 Making a purchase with your Gift Card

Your Gift Card has a unique voucher code. This voucher code must be entered and applied before finalising payment at the summary screen when you check out. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.

3.2 Can I use multiple gift cards per transaton?

Yes, multiple Gift Cards can be used per trasaction. Simply enter and apply each Gift Card voucher code at the checkout summary screen.

3.3 What happens if I don't completely use the entire Gift Card value?

If your total order amount is less than the Gift Card amount, the unused card value will be automatically reissued after your transaction has processed as a new voucher with a new voucher code.

3.4 Exchanging items purchased with a Gift Card

Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to Riders Line exchange and returns policy.

Our exchange and returns policy includes the right for us to issue a store credit in the form of a new Voucher code instead of other tender, cash, Gift Cards or discount.

3.5 Issue with goods or services purchased with a Gift Card

If you have an issue with any goods or services that you purchased with a Gift Card you should contact Riders Line directly.

3.6 No Cash Advances

Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.

3.7 Checking your Gift Card balance, expiry date and transaction history

You will not be sent statements of transactions on a Gift Card.

3.8 Can I exchange my Gift Card?

You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.

3.9 Can I purchase a gift card using a gift card?

Gift Cards cannot be used to purchase another gift card

4. Expiry, cancellation and re-issue of Gift Cards

4.1 Expiry of Gift Cards

Your Gift Card will be valid for use for three years from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date unused value will become the property of Riders Line.

4.2 Cancellation and voiding of Gift Cards

  1. Gift Cards cannot be cancelled once they are issued except if voided by Riders Line, if their value is used or if they expire.
  2. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way and Riders Line may subject Gift Cards to a verification process.
  3. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except those set out in paragraph b) we will elect to provide a refund or a replacement Gift Card.
  4. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.

5. Lost or stolen Gift Cards

Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.

6. Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us.

7. Changes to Terms and Conditions of Use

We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason and agree to provide you with at least 30 days notice of such changes. We will give you notice by posting the changes on www.RidersLine.com.au/shop/gift-cards. If you write to Riders Line within the notice period and do not accept the changes we may cancel your Gift Card and refund any Remaining Gift Card Value to you.

8. Privacy and confidentiality

Our Privacy and Security Notice explains how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access the notice online (at www.RidersLine.com.au), please call 0407 007 278 for a copy.

A copy of the Riders Line Privacy Policy is available at www.RidersLine.com.au

It is important that you read and understand both the Privacy and Security Notice and the Privacy Policy.

9. Errors and complaints

If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 0407 007 278.

10. Limitation of liability

You have certain rights under the Australian consumer legislation which cannot be excluded and are not affected by these terms and conditions. Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms and Conditions of use. To the maximum extent permitted by law, we will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms and Conditions of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause except if caused by our gross negligence. To the extent permitted by law, if we are liable to you, our maximum aggregate liability to you is limited to the Remaining Gift Card Value on your Gift Card.

11. Applicable law

These Terms and Conditions of Use are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).

Version: November 2018