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WE'RE TAKING A SHORT BREAK
Epping showroom reopens and shipping resumes Monday 1st Oct 2018.
Website orders still Welcome!

Riders Line Shipping Policy

Standard Shipping Rates

COUNTRY

COST

CARRIER

DELIVERY TIME

Australia

FREE
(Orders over $50*)

Couriers Please

2 to 5 Business Days
(MELB, SYD, BRIS, ADEL)

4 to 6 Business Days
(WA, FNQ, NT) 

Australia

$9.95 Flat Rate
(Orders under $50)

Couriers Please

2 to 5 Business Days
(MELB, SYD, BRIS, ADEL)

4 to 6 Business Days
(WA, FNQ, NT) 

Australia

Starting from
$9.95

Aust Post
Parcel Post

2 to 5 Business Days
(MELB, SYD, BRIS, ADEL)

4 to 6 Business Days
(WA, FNQ, NT) 

Australia

Starting from
$9.95

Aust Post
Express Post

Next Business Day within Express Post Delivery Network^
Orders must be placed before 3pm AEST

International Shipping

COUNTRY

COST

CARRIER

DELIVERY TIME

Canada

Calculated at Checkout
based on delivery address and parcel size

DHL Express

Delivered within 3 business days once dispatched.

Tracking & Signature on delivery Included

Indonesia

Calculated at Checkout
based on delivery address and parcel size

DHL Express

Delivered within 3 business days once dispatched.

Tracking & Signature on delivery Included

Malaysia

Calculated at Checkout
based on delivery address and parcel size

DHL Express

Delivered within 3 business days once dispatched.

Tracking & Signature on delivery Included

New Zealand

Calculated at Checkout
based on delivery address and parcel size

DHL Express

Delivered within 3 business days once dispatched.

Tracking & Signature on delivery Included

Singapore

Calculated at Checkout
based on delivery address and parcel size

DHL Express

Delivered within 3 business days once dispatched.

Tracking & Signature on delivery Included

United Kingdom

Calculated at Checkout
based on delivery address and parcel size

DHL Express

Delivered within 3 business days once dispatched.

Tracking & Signature on delivery Included

United States

Calculated at Checkout
based on delivery address and parcel size

DHL Express

Delivered within 3 business days once dispatched.

Tracking & Signature on delivery Included

 

Carriers


Couriers Please Logo

For all standard Metro Deliveries

Aust Post Logo

For most regional addresses,
PO Box and Parcel Lockers

Express Post Logo

Next Business Day within
Express Post Delivery Network^

UPS Internation Express Saver

DHL Express

 

Free Shipping

All orders over $50 (excluding any shipping costs) qualify for free standard shipping to the 6 Australian States and 2 Mainland Territories with our selected courier. For orders $50 or under we charge a small flat rate fee of $9.95. If our selected courier can not deliver to your address or Aust Post offers a better rate than our courier we will send your parcel with Aust Post - Parcel Post instead and no additional charge.

International Shipping

Rider Line currently ships to the following international countries:

  • Canada
  • New Zealand
  • United Kingdom
  • We ship all international orders using DHL Express World Wide.
  • Internation shipping rates available at the checkout once delivery address is entered.
  • A tracking number and URL will be provided once order is set to shipped.
  • All international orders requires signature on delivery.
  • We are unable to ship the following brands outside of Australia: REV'IT!

NOTE: The shipping charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Registered Delivery

All orders require a signature upon delivery. If no-one is in attendance at time of delivery, the order will be diverted to the closest Australia Post outlet or relevant courier depot. At the checkout you can specify delivery instructions and provide authorisation to leave you parcel in a safe location. Please note that our free shipping service with our selected courier can not deliver to PO Boxes, Parcel Lockers or Parcel Collect points and your delivery can't not be redirected to a local post office for collection. If your require any of these services please select one our our Aust Post shipping methods at the checkout.

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel from the selected courier or Australia Post.

If you are not home at the time of delivery a  "sorry we missed you" card will be  left and your parcel will be taken to your local Australia Post outlet or relevant courier depot.

Confirmation Emails

A shipping confirmation email (with tracking number) will typically be sent within 24 hours of you order bing placed.  For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information by Tuesday evening.

If you haven’t received you delivery

If you have not received your items within 5 business days (Mel, Syd, Bis, Adel) or 10 business days  (NT, FNQ, WA) and you have not been notified by email of any delay please email us with your full name and order reference number. We will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office or relevant courier depot for collection.

Riders Line reserves the right to amend the shipping policy as required.

Last Updated 11/09/2018