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Riders Line Shipping Policy

Standard Shipping Rates

COUNTRY

COST

DELIVERY TIME

Australia
(Orders over $99*)

FREE

Couriers Please or Aust Post
2 to 5 Business Days

(Melbourne, Sydney, Brisbane, Adelaide)

4 to 6 Business Days
(WA, FNQ, NT) 

Australia
(Orders under $99)

$9.95 Flat Rate

Couriers Please or Aust Post

2 to 5 Business Days

(Melbourne, Sydney, Brisbane, Adelaide)

4 to 6 Business Days
(WA, FNQ, NT) 

Australia
Express Post

Starting from
$6.95

Aust Post Express Post
Next Business Day within Express Post Delivery Network^
Orders must be placed before 2pm AEST

International Shipping

New Zealand

Starting from
$18 AUD

Aust Post or UPS Express Saver
Standard 6 to 12 working days.
Express 1 to 5 days working days.
(Remote areas take a few extra days)

United Kingdom

Starting from
$26 AUD

Aust Post or UPS Express Saver
Standard 6 to 12 working days.
Express 1 to 5 days working days.
(Remote areas take a few extra days)

 

Carriers


Couriers Please Logo

For all standard Metro Deliveries

Aust Post Logo

For most regional addresses,
PO Box and Parcel Lockers

Express Post Logo

Next Business Day within
Express Post Delivery Network^

UPS Internation Express Saver

UPS International
Express Saver

 

Free Shipping

All orders over $99 (excluding any shipping costs) qualify for free standard shipping to the 6 Australian States and 2 Mainland Territories. For orders $99 or under we charge a small flate rate fee of $9.95.

International Shipping

Rider Line currently ships to both the United Kingdom and New Zealand.

  • You can choose to have your internation order shipped via Australia Post or UPS.
  • Internation shipping rates available at the checkout once delivery address is entered.
  • A tracking number and URL will be provided once order is set to shipped.
  • All international orders requires signature on delivery.
  • We are unable to ship the following brands outside of Australia: REV'IT!

NOTE: The shipping charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Registered Delivery

All orders require a signature upon delivery. If no-one is in attendance at time of delivery, the order will be diverted to the closest Australia Post outlet or relevant courier depot. At the checkout you can specify delivery instructions and provide authorisation to leave you parcel in a safe location.

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel from the selected courier or Australia Post.

If you are not home at the time of delivery a  "sorry we missed you" card will be  left and your parcel will be taken to your local Australia Post outlet or relevant courier depot.

Confirmation Emails

A shipping confirmation email (with tracking number) will typically be sent within 24 hours of you order bing placed.  For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information by Tuesday evening.

If you haven’t received you delivery

If you have not received your items within 5 business days (Mel, Syd, Bis, Adel) or 10 business days  (NT, FNQ, WA) and you have not been notified by email of any delay please email us with your full name and order reference number. We will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office or relevant courier depot for collection.

Riders Line reserves the right to amend the shipping policy as required.

Hassle Free ReturnsReturn or exchange within 30 daysFree Shipping Over $99Get free shipping for orders over $99Secure PaymentVisa, MasterCard, Pay Pal, Zip Pay